Privacy Policy

Last updated: August 2026

This policy explains how OnitshaOS ("we", "us") collects, uses and protects your information when you use our platform to buy or sell in Onitsha and beyond.

1. Information We Collect

Account details — your name, phone number, email address and password when you register.
Verification data — phone numbers used for OTP verification of accounts and vendors.
Listing content — product details, photos, prices and locations you publish as a seller.
Contact messages — enquiries you send to sellers or to our support team.
Usage data — pages visited, searches made and interactions with the platform, used to improve the service.

2. How We Use Your Information

To create and secure your account, including sending OTP verification codes by SMS, email or WhatsApp.
To display your listings and connect you with buyers or sellers.
To provide customer support and respond to reports or disputes.
To detect fraud, spam and abuse, and to keep the marketplace safe.
To send service updates and, where permitted, marketing messages you can opt out of.

3. Sharing Your Information

We do not sell your personal data. We share it only where necessary:

Sellers receive the contact details you choose to share when you enquire about their listings.
Service providers such as SMS/email delivery partners help us send verification codes and notifications.
Law enforcement or regulators, where we are required by law or to protect our users.

4. Cookies & Local Storage

We use cookies and browser local storage to keep you signed in, remember your preferences (such as saved items) and understand how the platform is used. You can clear these at any time through your browser settings; some features may stop working if you do.

5. Data Retention

We keep your account and listing data for as long as your account is active. If you delete your account, we remove or anonymise your personal data within a reasonable period, except where we must retain records for legal, tax or dispute purposes.

6. Security

We protect your data with measures including encrypted connections (HTTPS), hashed passwords and access controls. No system is perfectly secure, so keep your password and OTPs confidential and contact us immediately if you suspect unauthorised access.

7. Your Rights

Under the Nigeria Data Protection Act and similar laws, you may request access to your personal data, correction of inaccurate data, or deletion of your data. To exercise any of these rights, contact us using the details below.

8. Children

OnitshaOS is not intended for children under 18. We do not knowingly collect data from anyone under 18; if we learn that we have, we will delete it.

9. Changes to This Policy

We may update this policy from time to time. Changes take effect once published on this page, so please review it periodically.

10. Contact

Questions about your privacy? Reach us at info@onitshaos.com or via the support page.